B&K Digital Team Profile

Professional Experience

Telephonic Technical Support Service Representative – trouble shooting and conducting research on the behalf of residential users and customers of Midwest Micro (Systemax).

Computer Technician/Technical Support – Provided on-site computer, network support and hardware maintenance at Sarcom for clients such General Electric and Copeland Corporation.

Residential Technology Consultant – providing customized computer services, facilitator in driving audio, video, home network design and general systems implementation.

Collaborate and work with business CEOs, CFOs and company presidents to design and deliver customized solutions to meet their business needs.

Engineering Background – Senior Software Test Analysts, Certified Programmer Analysts, and Senior Software Engineer.

Education/Skillset

2009 - Master of Science in Computer Science, Franklin University
2005 - Bachelor of Science in Information Technology, Wilberforce University
2003 - Programmer Analyst Certification, Sinclair Community College
2001 - Associate of Applied Business in Computer Applications, RETS Tech Center

Professional Experience

Systems Architect (B&K Digital) - Design and implement network systems such as Microsoft SBS, and Active Directory and network services for small and medium business customers. Implement and maintain various hardware and services such as servers, desktops switches, firewalls, web filtering, virus scanning and spam blocking. Act as a technical leader for the team to ensure correct technical direction is followed utilizing industry best practices. Perform management tasks such as scheduling time tracking and team coaching.

Sr. Systems Analyst (Healthcare Provider) - Primary responsibility is to architect, implement and maintain multiple Citrix XenApp server farms to deliver access to 20+ healthcare applications, including Cerner Labs, Epic EMR, Fastrack, and Encore. Server farms consist of approximately 5400+ concurrent users and 275 servers. Responsible for administering a 2008 R2 Active directory domain, in reference to group policy, security groups, DNS and DHCP. Currently architecting and implementing a virtual desktop initiative with the use of Citrix XenDesktop and XenServer, to deliver virtual desktop roaming capability throughout the facility. Installed and manage 16+ HP blade server enclosures with the use of fiber connected san storage and various network configurations including HP Flex 10g virtual port switches.

Systems Engineer III - Sr. Citrix Engineer (Large IT Solution Provider) - Responsible for architecture, implementation and maintenance of multiple Citrix server farms for internal and external customers with approximately 2200+ concurrent users and 85 servers. Acted as a Subject Matter Expert for Citrix architecture, and as team lead for other engineers. Created and documented server builds utilizing various tools such as: sysprep, Ghost, Altiris, Citrix IM, and various types of scripting (vbs,batch,winbatch). Maintained Active Directory Services and configured Group Policy to apply the appropriate restrictions for users. Administered windows servers, OS and Hardware for various applications both physical and virtual with the use of VMware ESX.

Network Systems Analyst, Citrix Administrator (Manufacturing Company) - Primary responsibility was to build, upgrade and support the Citrix server farm and supporting network systems. Implemented and supported a 35 server Citrix farm utilizing WYSE thin clients. Performed level 3 support, and assisted other technicians to resolve issues. Implemented and supported windows 2003 Active Directory domain architecture and implemented network equipment at remote sites for connectivity to the main site.,

Helpdesk / Telecommunications Technician (Manufacturing Company) - Provided onsite and phone support for desktop and laptop computers, software, printers and networks. Installed, programmed and supported Nortel meridian phone systems.

Education/Skillset

CCEE For Virtualization (Citrix Certified Enterprise Engineer) – For seasoned Professionals, this certification demonstrates the ability to integrate multiple Citrix products into a comprehensive virtualization solution, as well as smoothly plan and integrate Citrix implementations.

Epic Hyperspace Workstation Manager Certification Citrix Certified Administrator (CCA) Presentation Server Advanced Architecture, Technical Design, and Troubleshooting – Brian Madden Training Comptia A+ Certification.

Professional Experience

Network Architect (Healthcare Provider) - Lead a core team of network and senior network engineers in day to day operations of a 500 node network. Assign project tasks to individuals within the group. Act as the technical resource between the network group and other IS/Healthcare groups including the server team, security, storage, research, radiology, cardiology, and others. Design, configure, implement, and support all aspects of the physical network infrastructure including routers, switches, wireless technology, vpn, firewalls, load balancers, packet shapers, and packet capture appliances. Assist in hiring of new employees by performing technical interviews of potential candidates.

Senior Network Engineer (Telecom Company) - Worked in the frame relay engineering department and acted as a liason between FR engineering and the backbone network team. Implemented and supported the frame relay network worldwide using gigabit ethernet, OC12 and OC48 technology as the backbone. Supervised three other employees and managed projects on two frame relay platforms, Lucent and Nortel. Assisted in hiring of new employees for the team by performing technical interviews of potential candidates. Performed maintenace tasks on a 925 node public frame relay network. Performed second level technical support for customers of the network.

Education

B.S. Electrical Engineering from West Virginia University
B.S. Computer Engineering from West Virginia University

Advanced Network Troubleshooting certification
Essentials of ATM certification
ATM Internetworking certification
Unix Level I and Level II certification
Juniper Networks Routers certification
Advanced Juniper Networks Routing certification
Nortel Passport Configuration and Management certification
Nortel Passport Layer 2-7 Advanced Configuration certification
Netscout nGenius certification
Allot Certified Technical Engineer and Certified Product Professional certification

Professional Experience

Network Technician - Assisted engineers and technicians on various projects implementing infrastructure such as servers, firewalls, switches & data/voice structured wiring. Jr. Administrator for multiple SMB’s in various sectors performing basic administrative tasks such as backups and account setups in various Windows Server OS environments.

IT Specialist - Performed multiple tasks involving network infrastructure upgrades and support. Assisted with configurations for a large P.O.S. deployment for a local non-profit retailer. Provided on-call network & software support for 25 remote locations including corporate facilities interacting with customers on a daily basis. Responsible for all pre-existing data/voice wiring infrastructure design including new installs. Worked closely with loss prevention manager in developing a central monitoring solution for all DVR/NVR security equipment. I was responsible for all upkeep and designs for existing and new security camera system deployments.

Help Desk Manager - Responsible for keeping track of assigned tickets and following up with customers to ensure required response times were being met. Worked with IT Director to resolve issues with tickets requiring escalation to ensure completion and meet customer expectations.

Desktop Administrator - Responsible for documentation and configurations of end user environments to ensure best possible experience and trouble free operation. Worked with Network Administration team in developing documentation & specifications.

Customer Service & Repair Technician - Assisted customers with PC/Laptop repairs & product support.

Education/Skillset

2003 - Business Administration & Networking - Ohio Hi-Point Career Center

2005 - A.A.S. Information Technology Computer Network Systems - ITT Technical Institute

CompTIA A+, Network+ and Security+ certified. I am currently enrolled at Sinclair Community College gaining transfer credits towards a Bachelors in Business Information Systems Management.

For a detailed listing of my education and experience including past recommendations, please visit my linked in page: http://www.linkedin.com/in/billkindle

Professional Experience

Network Technician/Technical Support – Provide on-site and remote network support to include new hardware installations troubleshooting, policy reconfiguration and new implementations.

End user support – Provide support to base of 150+ users to include application assistance, workstation troubleshooting and printer support.

Created and managed standard desktop images for employees based on job function reducing the time required to install required software on new computer systems by loading the appropriate image to a new computer’s hard drive instead of loading individual software applications.

Implemented web based ticketing system for tracking of projects and daily tasks providing documentation of work performed and ticket repository.

Education/Skillset

Deep knowledge of Symantec Endpoint security and protection solutions; includes installation and ongoing management.

Thorough knowledge of and experience utilizing Backup Assist; includes installation configuration, management and monitoring.